Question 1

Do you bring your own cleaning supplies?

Accepted Answer

Yes. We provide professional cleaning products and equipment unless you request that we use your own.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No. Secure access arrangements can be made before your appointment.

Question 3

Do you require a deposit?

Accepted Answer

A 25% deposit may be required for first-time customers, deep cleanings, move-in/move-out services, commercial projects, and other qualifying bookings.

Question 4

How do I pay?

Accepted Answer

We accept cash, mobile banking, and other approved payment methods.

Question 5

What if I need to cancel?

Accepted Answer

Please provide at least 24 hours' notice. Late cancellations may be subject to a cancellation fee.

Question 6

How do you determine pricing for your services?

Accepted Answer

Our pricing is based on the type of service, materials required, and the scope of the job. We provide transparent, upfront pricing before any work begins, so there are no surprises. Reach out to us to discuss specifics for your project.

Question 7

Why do I need an Initial Cleaning?

Accepted Answer

Our Initial Residential Cleaning is designed for first-time customers or homes that need extra attention due to accumulated dust, grease, soap scum, or general buildup. This detailed service establishes a high standard of cleanliness, allowing future Standard Residential Cleaning visits to focus on maintaining your home. If our team believes an Initial Cleaning is appropriate, we’ll explain why and provide a customized quote before work begins.

FREQUENTLY ASKED QUESTIONS

Question

Do you bring your own cleaning supplies?

Question

Do I need to be home during the cleaning?

Question

Do you require a deposit?

Question

How do I pay?

Question

What if I need to cancel?

Question

How do you determine pricing for your services?

Question

Why do I need an Initial Cleaning?