\nServices We provide residential and commercial cleaning services as described on our website, request form, quote, or booking form. Final service scope is based on the service selected and any confirmed instructions.

\nEstimates and Quotes All estimates and quotes are based on the information provided at the time. If the job details change, pricing or timing may change.

\nBooking Confirmation A request or booking is not confirmed until we review it and send confirmation.

\nProperty Access You are responsible for providing safe access to the property at the scheduled time. If we cannot access the property, the appointment may be rescheduled or treated as a cancellation or no-show.

\nPreparation Please secure valuables, clear personal items, and let us know about any hazards, pets, fragile items, or special instructions before service.

\nCancellations and Rescheduling Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be subject to a fee.

\nPayment Payment is due according to the invoice or booking terms provided. Late or unpaid balances may result in service delays or suspension of future bookings.

\nDamage and Liability We take care when working in your property, but we are not responsible for pre-existing damage, normal wear and tear, or items left unsecured. Please report any concerns as soon as possible.

\nPhotos and Records We may take before-and-after photos for quality control, training, or proof of completion. We will not use private customer information without permission.

\nWebsite Use You agree not to misuse our website, submit false information, or interfere with its operation.

\nPrivacy Information submitted through our website or forms will be used to provide services, manage communication, and operate our business.

\nUpdates We may update these terms at any time. The latest version will apply.

\nContact If you have questions, contact Nelson Shine Masters Cleaning Service.

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By using our website, submitting a request, or booking services with Nelson Shine Masters Cleaning Service, you agree to these terms.