Question 1

Do you bring your own cleaning supplies?

Accepted Answer

Yes. We provide professional cleaning products and equipment unless you request that we use your own.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No. If you won’t be present, simply provide safe access instructions during booking.

Question 3

Do you require a deposit?

Accepted Answer

A 25% deposit may be required for first-time customers, deep cleanings, move-in/move-out services, commercial projects, and other qualifying bookings.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, mobile banking transfer, and other approved payment methods.

Question 5

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance. Same-day and emergency appointments are subject to availability.

Question 6

What if I need to cancel?

Accepted Answer

Please provide at least 24 hours’ notice. Late cancellations may be subject to a cancellation fee.

Our Standard Cleaning Services

Residential Cleaning

Residential Pricing

Deep Cleaning

Move-In / Move-Out Cleaning

Airbnb & Vacation Rental Turnovers

Commercial Cleaning

Interior Window Cleaning

Pressure Washing

Popular Add-On Services

Some of Our Completed Cleaning Work at Nelson Shine Masters

Frequently Asked Questions about Our Services